1. Overview & Scope
This Privacy Policy outlines how Anurodh Jalan ("we", "us", or "our") manages customer data through our official online store. By accessing our services, placing an order, or communicating with our support desk, you acknowledge the terms outlined in this document.
Our policies strictly comply with applicable Indian IT legislation, including the Information Technology Act, 2000, and the Digital Personal Data Protection (DPDP) Act rules.
2. Information We Collect
To fulfill electronics orders and provide manufacturer warranty services, we collect only strictly relevant information:
👤 Identification & Contact Details
Full name, telephone number, email address, and billing address provided during checkout or account registration.
🚚 Delivery & Fulfillment Data
Physical shipping address, apartment/house details, and postal PIN code for accurate courier dispatch.
💻 Technical & Device Identifiers
IP address, browser type, device operating system, and session timestamps used solely to identify fraudulent transactions.
3. How We Use Your Information
Your details are strictly utilized to provide seamless e-commerce services, including:
- Order Processing: Packing, invoicing, verifying stock allocation, and dispatching hardware products.
- Automated Notifications: Dispatching real-time courier tracking numbers via SMS, WhatsApp, and email.
- Warranty Administration: Registering serial numbers for your official 1-Year Brand Replacement Guarantee.
- Customer Inquiries: Resolving support tickets, technical queries, or address adjustments via our phone helpline.
- Fraud & Theft Prevention: Detecting invalid transactions, stolen payment methods, and automated malicious bots.
4. Payment & Banking Security
We never store, record, or view your sensitive banking information.
Bank-Grade PCI-DSS Level 1 Compliance
All online payments (Credit Cards, Debit Cards, NetBanking, UPI via Google Pay, PhonePe, Paytm) are processed via RBI-regulated payment gateways. Card numbers are tokenized in real-time under multi-layer 256-bit SSL encryption.
For Cash on Delivery (COD) orders, payment is handed directly to authorized courier logistics agents at your doorstep upon package inspection.
5. Third-Party Logistics & Courier Sharing
To deliver products across India, we share strictly necessary delivery details (Recipient Name, Shipping Address, and Contact Number) with verified courier networks, including:
- BlueDart Express Logistics
- Delhivery E-Commerce Fulfillment
- India Post (SpeedPost Service)
These courier partners are legally prohibited from utilizing your contact details for any marketing or non-delivery purposes.
6. Cookies & Tracking Technologies
Our website utilizes basic session cookies to make your shopping experience smooth. These include:
- Cart Cookies: Keeping your selected gadgets saved in your shopping bag while browsing multiple pages.
- Authentication Cookies: Keeping you logged into your customer portal across sessions.
- Security & Rate-Limiting: Preventing DDOS attacks and unauthorized scraping of our catalog.
You can disable cookies in your web browser settings at any time, though this may prevent products from remaining in your cart.
7. Your Data Rights & Erasure
As a verified customer of Anurodh Jalan, you retain full ownership of your data:
- Access & Review: Request a complete digital copy of your order and transaction history.
- Correction: Update inaccurate address details or phone numbers via your My Account portal.
- Permanent Erasure: Request the deletion of your account and archived personal data (excluding statutory tax invoices which must be retained under Indian law).
8. Grievance Officer & Official Contact Desk
In accordance with the Information Technology Act and customer protection rules, if you have any questions, concerns, or data erasure requests, please contact our designated Grievance Officer: